Frequently Asked Questions
Everything you need to know about shopping with Midland RockHounds
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed merchandise. Items must be in their original packaging with tags attached to qualify for a full refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We hope to expand our shipping capabilities to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view your order history and real-time status.
What should I do if I receive a damaged item?
We take great care in packaging our products, but if your item arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage for a replacement or refund.